TERMS & CONDITIONS
These Terms and Conditions (“Terms”) shall apply to any transaction between tailorup Apparel Inc., tailorup Apparel US Inc., (“tailorup”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“tailorup.in”) or at any tailorup location (“Showroom”). Showrooms and tailorup.in will be referred together as “tailorup Stores”.
We strive to give you a satisfying experience every time you visit one of the tailorup Stores. Please note that by creating an account, submitting an order and/or making a purchase at any tailorup Store, you agree to the Terms set forth below:
tailorup reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased. Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation does not signify tailorup'S acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.
After receiving your order, tailorup may contact you to request clarification, additional or missing information regarding your order or your account including measurements - even pictures - or customizations. It is your sole responsibility to deliver the additional information to tailorup in a timely and opportune manner. tailorup reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. Orders on-hold will be automatically cancelled 15 days after being submitted if there's missing information, and a credit will be issued according to these Terms.
Prices at tailorup Stores will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to U.S. Dollars. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for tailorup.in will be determined by geo-location and shipping address for your order.
tailorup reserves the right to change prices for products displayed at/on the tailorup Stores at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.
There may be information at any of our tailorup Stores that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. tailorup reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the tailorup Stores is inaccurate at any time without prior notice, even after you have submitted your order.
tailorup has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the tailorup Stores. tailorup does not guarantee that the correct product colour or texture will be accurately displayed at your device screen.
tailorup may offer free shipping on orders over a certain threshold. For orders outside the United States and Canada, or orders that do not meet the free shipping threshold, tailorup will charge a shipping fee per order. Gift Cards, Tailor's Kits and Tape Measures ship for free, but do not count towards the free shipping threshold.
tailorup will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible of coordinating and accepting delivery from the carrier.
tailorup, in its sole discretion, may offer a discount or promotion to wedding parties or groups that meet certain requirements established by tailorup. In order to qualify for such discount or promotion, all members of the wedding party or group shall meet the criteria and comply with the conditions set forth by tailorup, including the submission of the orders with the time in advance requested by tailorup.
tailorup reserves the right to cancel or rescind any discount or promotion code granted to wedding parties or groups if it determines in its sole discretion that a participating customer has violated these Terms or the conditions for such promotion.
Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards can only be spent in the currency in which they were bought (i.e. a US Dollar Gift Card can only be spent at any of our tailorup Stores that sells in US Dollars).
Gift Cards may qualify for free shipping but they won't count toward any free shipping threshold. All other shipping policies apply to the shipping of Gift Cards. tailorup is not responsible for lost or stolen Gift Cards or for use without your permission or for Gift Cards with incorrect information.
tailorup believes that fit is the most important part of a good suit and we want you to receive the best made to measure shopping experience possible. Should any of your garments need alterations, please see your options below.
Make sure to notify us within 10 days from the date you received your order by contacting our Customer Experience Team or booking an appointment at any of our Showrooms. You will not be able to apply for any alterations once the applicable period has expired. Please make sure to contact our Customer Experience Team if you have any difficulty submitting your application before the expiration of such period..
If a remake is needed, tailorup will use the same fabric as your original order. However, due to limited availability, some products may be unavailable to be remade, and you may be asked to choose an alternative product or fabric for your remake, per these Terms. If a remake is needed on a product or item that was purchased as a clearance item – even if temporarily included in that collection – and a replacement fabric is needed, you will be asked to choose another fabric from the same clearance collection or pay the price adjustment, according to these Terms.
tailorup will not remake an item in the following circumstances: i) when alterations can be completed locally; ii) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to tailorup in full; iii) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues; iv) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by tailorup at the time of producing your garments; and v) any other circumstance which tailorup in its sole discretion may deem that a remake is not warranted.
If you have any questions regarding these Terms, please contact the Customer Experience Team.
Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations.
If there's any issue related to the quality or fabrication of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Alternatively, you can bring the garment to any of our Showrooms or submit the return claim online through your account. Customers can expect to receive a credit for future use within 14 business days after the return has been processed by tailorup.
If you have any questions regarding your return, please contact the Customer Experience Team.
Terms & Conditions last update: JULY 26th, 2017